Discover our communication training courses
- The structure of a text
- The tone to adopt
- The details that make the difference
- Grammar pitfalls
- Civilities, introductory and concluding formulas
- Standard letters and correspondence
- Tips for improvement
- Verbal, non-verbal and para-verbal communication
- Communication factors
- Basic principles of what information we retain
- Obstacles to good communication
- Active listening
- Dysfunctions in communication
- Emotional pitfalls to avoid
- Thomas Gordon’s 12 communication roadblocks
- Feedback
- Non-violent communication
- Telephoning
- Managing client relations
- Managing incoming calls (the eight steps, the rebound technique)
- Managing outgoing calls (the script, the preparation)
- Managing complaints
- What is networking?
- How do I identify the profile of the person I am talking to?
- The eight steps of networking
- On-line networking
- Some useful tips
- The four possible behaviours (assertiveness, manipulation, aggressiveness, submission)
- Non-violent communication